Shipping within the 48 Continental United States: Shipping on all orders $60 or more receive FREE shipping. All orders under $60 are charged a $6 shipping fee. We ship all orders via FedEx for optimum service. International Shipping: Orders outside the continental US are charged according to postal service fees, which are far less and more up front than other carriers. These orders have to be hand delivered to the post office, however, and therefore may not leave the US for a few weeks after placing the order. For faster service we recommend purchasing our products online at www.amazon.com. Returns: Shea Terra Organics offers product exchanges only. If a product does not work for, fill in the online request form within seven days and ship the item back with a note stating what you would like to exchange with. We will gladly ship that item to you at an equal rate exchange with no additional cost to you. Your privacy: We respect your privacy. You are an individual, not a commodity. You are to be respected. We do not share your personal information with anyone outside our company. If you have any concerns about privacy please contact us.